Delivery & Returns

Delivery Information

​We aim to dispatch our stock items within 1-2 working days on receipt of payment. If any items are out of stock we will inform you of the expected delay.

Stock that needs alteration typically takes an additional 7-14 working days. During typical Uk holiday periods extra time may be required for alteration services.

We typically use Royal Mail and Fedex for our UK and International delivery. At our discretion, we may occasionally use alternative carriers or courier services without prior notice. Some parcels may require a signature on delivery.

Please provide the correct and accurate delivery address at the checkout. Please avoid using a PO Box address, as many couriers are unable to deliver to these. If the courier is unable to deliver and the parcel is returned to us, only the items price will be refunded and not the postage cost.

We are sorry but we do not accept any liability whatsoever for delayed deliveries caused by a third party delivery companies as this is beyond our direct control. For clarity third party delivery companies include but are not limited to Royal Mail & Fedex.

Product returns

You can return or exchange unwanted items up to 30 days after purchase. Please return your items unused and in original condition (including all labels, packing materials and tags intact) accompanied with your sales receipt. We will give you an exchange or refund at the purchase price, as long as your returned product meets our term and conditions.

Items returned without supplied white plastic collars will reduce the refund by an amount reflecting the current retail price of those items. Missing packaging accessories will reduce any refunds by £0.50 per missing item.

We reserve the right not to accept returns of non-faulty correctly supplied goods after 30 days of receipt, or if the items have been worn or damaged.

For health and hygiene standards, our warehouse team cannot accept returns that show signs of wear, obvious stains or carry noticeable scents (such as perfumes, detergents, smoke or body odours). We appreciate your understanding in helping us keep our inventory fresh for everyone. For clarity, in these circumstances no refunds will be issued.

It is advisable to try garments for size using an undergarment.

If any items arrived damaged or defective, please contact us at info@reliantclergy.com or 01293 514723 providing the sales receipt or invoice number within 14 days of receiving your order, and we will make arrangements for a replacement or full refund of the purchase price.

If you are returning unwanted items or items for exchange (such as different size or colour) you will be responsible for the postage cost of returning the items and remain responsible for them until we receive them. Please obtain Proof of posting, as we cannot be held responsible for the returned items that do not reach us.

The replacement item postage cost will be chargeable unless returned for a manufacturing defect.

Bespoke or altered items are non-exchangeable and non-refundable. There is no right to cancel orders which contain alterations or that are bespoke manufactured once the order has been submitted.

We aim to process Returns within 7 working days of receipt of items, and any refunds will be completed within 14 days of the goods being returned to us.

Please return the items accompanied by the sales receipt to :

Return dept
HR Denne Ltd
Intersend, Unit 1 Newhouse Farm
Antlands Lane
Horley
Surrey RH6 9TF
England

Carriage Charges

UK delivery

* excludes eGift Card purchases

NOTE : As of 13th April 2026, It may take longer to deliver to the following UK postcode : AB30-35, AB41-45, AB51-53, DD8-10, DG7-9, FK8, FK15-17, PH10-11, PH13-14, PH17-18, TD15.

International delivery

Please be aware that additional import charges may occur once the goods arrive in the destination country. Reliant accept no liability for these charges. We will provide the commercial invoice for the customs purposes for all international shipments.

(Effective from 27th October 2026)